Orders are picked and packed most weekdays around lunch time. Packed parcels are then dropped off in Lismore the following morning at either AustPost office or Courier drop off point depending on which postage option is chosen during checkout.
Delivery times will vary slightly depending on your location.
Australia Post advertise averages of 3-7 days for most areas on the Eastern side of Australia.
Courier delivery is often a little faster, but can not be sent to P.O boxes and some remote addresses.
Flat Rate Shipping
up to 500g
A3 up to 3kg
A2 up to 5kg
SQUARE – Australia’s leading payments provider.
Your card details are securely processed by SQUARE and the funds are then sent to the Den. We do not receive or store your card details at all. Card payments can also be processed through SQUARE over the phone if you prefer.
Read more about SQUARE security here >>
Your privacy is important. Here at the Den you will be offered the opportunity to opt-in to our email newsletter list. This is not compulsory. If you prefer a more casual way to keep up on what’s new, you can always follow along on Facebook or Insta.You can at any point opt-out of email newsletters.
You can check out as a guest or create a user account. Your name, address and phone number are stored securely on our encrypted server for proof of purchase reasons only. This allows us both to keep track of your order history. This information is NEVER given to any third parties. It stays here for you.
Again it is important to understand that we never handle your payment information. Online payments are processed by Square or Paypal so you know your details are in the safest possible hands.
Alternatively, get in touch via our Contact Us page and I can phone you to create a manual order, so your data is not digitally stored.
REFUNDS & RETURNS
If an item arrives damaged due to postage mishandling I will assist you in claiming for the damage through your chosen delivery service, but do not take responsibility for the damaged goods as they left the Den in good condition with ample protective packaging. No refund will be offered by me.
Orders that arrive incomplete (missing a component or incorrect colour etc) I will mail that missing item to you as soon as possible. Note all orders are photographed prior to packing so I can check the correct items were sent. In this instance I sincerely apologies for any missed items and may offer you a little something extra for your inconvenience. Please get in touch so we can sort it out swiftly.
Change of mind? If you contact us quickly, sometimes it is possible to change a colour of an item etc as long as the order has not yet been posted. Once an order has gone out, we do not exchange for change of mind.
Please head to the Contact Us page if you have any questions or email in using the link at the bottom of every page.